Shipping

Orders are dispatched from the Sunshine Coast, Queensland - Same or following day as order.

Once your order has been shipped, you'll receive tracking details by email. Delivery times vary depending on your location.

For any questions about an order, contact us at george@chillhut.com.au.

Change-of-Mind Returns

We offer change-of-mind returns on full-priced products within 90 days of delivery.

To qualify, the product must be unused, in its original condition, and returned with its original packaging.

  • Customers are responsible for return postage for change-of-mind returns.
  • Original delivery charges are not refundable.
  • Sale and clearance products are not eligible for change-of-mind returns.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, incomplete, or different from what you ordered, please contact us with your order number and photos of the issue.

We'll assess the problem and provide a repair, replacement, or refund in accordance with Australian Consumer Law. These rights apply to both full-priced and sale products.

Where a return is required for a faulty, damaged, or incorrect product, Chill Hut will cover reasonable return postage costs.

Refunds

Approved refunds will be returned to the original payment method. Please allow up to 7 business days after approval for the refund to be processed, plus any additional processing time required by your bank.

Starting a Return

Email george@chillhut.com.au with:

  • Your full name
  • Your order number
  • The reason for the return
  • Photos or videos where relevant

Please contact us before posting anything back so we can provide the correct return instructions.

Please Note

  • We do not offer returns or exchanges on sale items. All sale purchases are final.
  • Replacements are considered on a case-by-case basis.
  • All returns and exchanges must be sent within 30 days of receiving your order.
  • If a refund is approved, all items must be returned unused, in their original packaging, and in the same condition as received.
  • Refunds are issued to the original payment method and may take up to 10 working days to appear, depending on your bank.
  • For purchases made using Afterpay, refunds are applied to the fourth instalment.
  • For exchanges, we issue an online store credit for the original purchase price, excluding any delivery charges.
  • Return shipping costs are the responsibility of the customer.
  • For PayPal and Afterpay purchases, the payment processing fees charged to us are non-refundable and will be deducted from your refund:
    • PayPal: 2.6% of the purchase price + $0.30 transaction fee.
    • Afterpay: 6.8% of the purchase price + $0.30 transaction fee.